Frequently Asked Questions

The Cabarry family built this hotel in 1974. Since then there have been two extensions, one in 1986 and another in 1995 and two major renovations, one for 80 rooms in 2007 and another 107 rooms in 2013.
Today, Philippe, derived from the third generation of hotel in Lourdes, is the operator.

We are open from 9 to 12 February and from Easter to the end of October each year.

During the closing period you can reach us by e-mail info@lourdes-roissy.com or by phone at +33 (0)5 62 94 13 04 or on our direct line +33 (0)7 69 73 80 10. In case of absence you can leave a message and we will call you back as soon as possible.

Our offices are open from Monday to Friday out of season (from November to March).

Less than 100 meters from the gate of St. Joseph, the main entrance to the sanctuaries. Its privileged location makes the Hotel Roissy one of the nearest of the Grotto of Lourdes.

It is best to unplug your browser at the entrance of Lourdes, because there are unique sense that change every 15 days. The GPS does not take into account the direction of flow and are lost.
We must follow the direction of the cave to the door and take the St Joseph Street Monseigneur Schoepfer when you are on the square Monsignor Laurence, towards the municipal car park Merlasse and Bernadette cinema. We are right next door.

• From 1st to 15th of the month, we go down the street to the cave (towards the Old Bridge).
• From the 16th to the end, go down the Boulevard of the cave (towards Pont Saint Michel).

• Lourdes (LDE) to 18 km, 20 minutes by taxi,
• Pau (PUF) to 40 km, 50 minutes by taxi,
• Toulouse (TLS) 180 km or 2 hours by taxi.

The easiest way is by taxi, you can book yourself on

• Alliance Taxi Services Tél : 00 33 800 82 00 52
• Taxi Services Lourdes Tél : 00 33 5 62 42 08 08

You can also make your ride by mini-van (up to 8 people) with a carrier for an attractive cost with Prestigetourlourdes, Tél : 00 33 6 25 60 04 22, destradeb@yahoo.fr

This is a price range that sets the minimum and maximum price of the room. This pricing applies to individual bookings, it can vary depending on the day and when you make the reservation. The earlier you book, the more likely you are to have promotions and attractive prices.

Book on our official website, through our online booking engine you have guaranteed to have the lowest price because we offer internet promotions such as early booking promotion for 4 and 7 nights, unchangeable offers no cancellation, which will lower the room rate. You can also book extra online as breakfast buffet, half -Pension supplement, full board, etc.

Dinner + housing + breakfast buffet + lunch.

Housing + breakfast buffet +dinner or lunch.

Yes, since 2013, all rooms are air conditioned and renovated.

It takes at least 20 people.

Yes, we offer rooms for disabled guests, simply specify when booking.

Or by phone with a credit card number as security, either on our booking engine or by email.

Yes. Your bank details through a secure server. 

We use the latest data encryption technology and the most reliable currently on the market: Secure Socket Layer (SSL). This technology encodes all your personal and banking information. Our SSL certificate has been issued by Thawte.

You can pay for your stay in cash, credit card, check, travelers checks or bank transfer.

You can cancel your reservation until 48 hours before the day of arrival; in case of no-show or late cancellation, the first night will be charged.
For non-cancellable and non-modifiable rates there is no possibility to cancel or modify the reservation.
Groups a contract is made with special conditions of sale.

It may be that some time we ask a deposit by check or bank transfer.
If the customer withdraws, he loses the deposit that was paid irrespective of the date of cancellation.
If the hotel does not run benefits reimburse the consumer double the deposit that has been paid.

In June 2015, the municipality voted for a tourist tax applicable from 1 July 2015.
The rate is €1.10 from 15 November 2015 for people over 18.
It is billed by the hotelier and then paid to the municipality and is not subject to VAT.

Yes it should be mentioned when booking, we offer rooms with a terrace on the 7th floor of the hotel.